You can use this course to teach your customer service employees how relationships can benefit your business. One drawback of the short course is its length. This short course has five units that cover customer service from a modern business perspective and helps customer service representatives to evaluate customers’ needs and expectations properly. The course does not have any time restrictions or deadlines, so you can study at whatever time is convenient for your current lifestyle commitments. ![]() This Customer Service course from the Oxford home study center focuses on customer service career advancement. However, despite the course being offered for free, the official certificate is only available for purchase. They can also take the course assessment and achieve an 80 percent score to complete the Certificate course. ![]() This 5-part course is delivered through long-form videos and your employees can check their knowledge retention with a quiz at the end of every lesson. AlisonĪlison, a free learning platform, provides this course on Customer Care Skills to help your employees build and develop essential call center skills and techniques, as well as improve on handling inquiries and complaints to deliver the best outcomes for your customers. With this 5-part course, your employees will have a deeper understanding of what encompasses excellent customer service, develop skills essential in communicating and providing the customers their needs, as well as understand the importance of social media, and know-how to evaluate customer service. This course aims to upskill your employees to enable them to provide the best experience and service for your customers. High Speed TrainingĪnyone working in the call center can benefit from High Speed Training’s Online Customer Service Training course. A minimum of 70 percent final grade upon course completion is required to earn a certificate. While the course is designed for self-paced learning, it can only be accessed and completed within 6 months via a web browser. In Universal Class, courses include a syllabus, video-based lessons, and exams and assignments for knowledge assessment and reinforcement. This 15-part course defines what service means for your employees, introduces ways to exceed customer expectations with key customer service skills, as well as how to build relationships with customers, and how to effectively interact with them under different circumstances. Universal Class’ Customer Service 101 course is designed to guide call center agents to give stellar customer service. That includes support for microlearning, social learning functionality, gamification, and other useful features. Since EdApp is a full-featured LMS, you can benefit from all the added bells and whistles that it comes with. ![]() The lessons include all the essentials that you need for a successful call center employee, such as: preparing for calls voice, tone, and etiquette the parts of a call holds and transfers and helping difficult customers. ![]() What’s more, your employees can easily access the lessons straight from their mobile phones through mobile learning or m learning via a free app or from desktop, whichever they prefer.ĮdApp’s call center course includes five lessons that explore the basics of customer service in call center environments. It not only has hundreds of built-in courses in an editable library that you can access but also allows you to easily make your own courses with a simple authoring interface. This learning management system is free for you to use to train your teams large and small. The best call center training can be found with EdApp’s training software. Using any of these courses can help you get your call center staff on board with your expectations. In this article, we will take a look at the best call center training courses out there on the internet. Using online services to train call center staff has numerous advantages, such as allowing staff the flexibility of doing the training on their own time, being able to track each trainee’s progress, allowing for more engaging learning activities, and affording more cost-effective training. Luckily, there are many online training courses to help guide new staff. Training call center staff is no easy task.
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